Machine Yearning: banking report

Only 20% of customers think their bank talks to them like a human.

With financial businesses investing heavily in ‘conversational commerce’ – a term for tech that includes AI-enabled chatbots, voice assistants and messaging apps ­­– it’s no wonder that the ‘personal’ has gone out of ‘banking’.

In our report, we uncover five ways financial institutions can re-humanise the relationship and give customers what they really want from their banks.

Fill in your details below to download the report.